Pre-visit forms improve patient flow
Secure messages sent per year
Online bookings completed per month
Sudbury, Ontario
NEOMO Medical is an award-winning family practice located at in Sudbury, Ontario. A recognized leader in innovative digital care delivery, the NEOMO team integrates multiple time-saving tools to ensure their patients receive the highest quality care.
NEOMO Health Group wanted a practical way to support three fundamentals of day-to-day access and administration: online booking, digital forms, and secure communication that fits their existing environment.
In their pre-Ocean workflow, forms were handled in person and completed by hand. That meant intake work was concentrated at the clinic—often right before (or during) the appointment—adding friction for patients and creating extra steps for staff.
After assessing their challenges with the Ocean team, NEOMO decided to move forward to some new core digital workflows:
Rather than trying to “optimize” paper, NEOMO focused on moving common forms upstream—so patients could complete them before arriving.
“Forms were done in person by hand, now a lot of them are completed prior to coming into the office which is a huge time saver.”
Ocean forms became the foundation for pre-visit intake.
Secure messages supported patient communication alongside that intake process.
NEOMO highlighted two outcomes that showed up in real operations.
NEOMO described using intake forms to triage clients more effectively, supporting access decisions earlier in the workflow.
With many forms completed before the visit, staff spend less time managing in-clinic paperwork and preparation.
NEOMO specifically noted that forms were more complete—supporting smoother intake and better triage.
“[Ocean has enabled] more complete forms and better access to care through intake forms where we can triage clients in a better way.”
How does NEOMO describe their Ocean experience? “Seamless.”
“By allowing patients to fill out forms and receive messages electronically, Ocean is a straightforward, secure tool that expedites patient intake and communication, saving time for both staff and clinicians.”
“We have seen a significant reduction in no-shows and a drastic decrease in phone traffic for bookings. Staff report feeling much less pressure now that the phones are quieter, and patients appreciate the consistent reminders.”
“Ocean has streamlined our workflow and made care more efficient, accessible, and patient-centered for both staff and patients.”